Order Terms and conditions
We will endeavour to deliver your order within 3 working days of placing your order. This timescale assumes all of the items ordered are in stock and available for delivery. In the case of any item(s) ordered is out of stock, we will contact you to discuss the lead-time, which is usually no longer than 3-7 days. Delivery lead times may vary during peak times. Please check our delivery information page for further details.
Once you place your order online, you will receive an order confirmation email detailing the items you have ordered and the price you have paid. Once your order has been checked and accepted by our team, you will receive an email to confirm the delivery date or, if you have chosen the collect in store option, to inform when your order will be ready to collect within 1 working day. Please check your junk mail if nothing is received after 1 working day.
You will be provided with a confirmed delivery date at the time of placing your order.
We use logistics partners who operate an all-day, kerbside delivery service and can arrive at any time between 8am-5pm so strongly advise you to book your delivery to arrive the day before you plan to use the materials.
You do not need to be present to accept delivery.
If you are not present at the time of delivery, our logistics partner will leave your goods in the most suitable place available.
If you have particular delivery instructions, have gated access or if your address is difficult to find, please add instructions in the delivery instructions box during checkout or reply to your delivery confirmation email with details to assist their drivers.
Our standard local delivery service runs Monday to Friday, 8:00am to 5:30pm.
UK Deliveries are Free of Charge
International deliveries will be via a very cost-effective delivery service charges are ‘per order’ and based on the delivery destination.
The actual delivery cost for your order will be displayed confirmed via a formal quotation.
Returns within 28 days with original condition full refund